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Terms of Use

Updated Date: January 10, 2024


Welcome to L21 Solutions, LLC ("Company") Online Trainings! These Terms of Use ("Terms") outline the rules and guidelines for your use of our online trainings, including any materials, templates, or downloads ("Services") that you may purchase or access from our website. By accessing or using our Services, you agree to comply with these Terms. Please read them carefully.



Headings to this Agreement are for convenience only. Headings shall in no way affect the provisions themselves and shall not be construed in any way that would limit or otherwise affect the terms of this Agreement. 


Payment Terms.

Payments using the Service may be made only using the options provided at check-out on the Company’s website. 

We are not directly involved in the online payment but through a third party service provider.

All payments are to be in United States Dollars (USD).

All other payments must be paid in full.

Upon completing a transaction using the Service, you will be presented with a confirmation screen verifying the transaction details you wish to process. It is your responsibility to verify that all transaction information and other details are correct.

We have no liability for transactions which are incorrect as a result of inaccurate data entry in the course of the use of the Service or for loss of data or information caused by factors beyond Our control.

You will receive a confirmation email once the payment has been received by Our third party service provider.

Once a payment has been made it cannot be canceled. We do not accept any responsibility for refusal or reversal of payments, which shall be a matter between you and your credit card issuer. This is separate from the Refund Policy below.


Code of Conduct. 

Sharing Login Credentials is Prohibited. Access to our Services is granted to individual Clients for their personal use only. You are strictly prohibited from sharing your login credentials, including usernames and passwords, with any other individuals. You are solely responsible for maintaining the confidentiality of your login credentials and for any actions taken under your account. If we suspect unauthorized access or sharing of login credentials, we reserve the right to suspend or terminate your access to our Services without notice.

Prohibition on Reproduction of Templates. You expressly agree and acknowledge that the templates provided through our Services are protected by intellectual property laws. You shall not reproduce, duplicate, modify, distribute, publish, create derivative works from, or otherwise infringe upon the templates or any other materials provided by Company without obtaining our prior written consent. If we suspect unauthorized access or sharing of login credentials, we reserve the right to suspend or terminate your access to our Services without notice.

Prohibition of Distributing Downloaded Templates: Any templates or materials downloaded or accessed through our Services are solely for your personal use. You agree not to share, distribute, sell, sublicense, or otherwise make the downloaded templates or materials available to any third party without obtaining our prior written consent. If we suspect unauthorized access or sharing of login credentials, we reserve the right to suspend or terminate your access to our Services without notice.


In order to effectively complete this Agreement, the parties may disclose certain financial, recruiting and other information of a proprietary and confidential nature (the “Information”) to the other party.  The Company and the Client agree to treat such Information in accordance with the provisions of this Agreement.  

The Information (i) shall be kept confidential by each party and its Representatives (defined below) and shall not, without prior written consent, be disclosed to any other person, business or entity in any manner whatsoever, in whole or in part, except that each party may disclose the Information or portions thereof to those of its Representatives who (A) need to know such Information for the purpose of the completing the obligations under this Agreement, (B) are informed of the confidential nature of the Information, (C) are subject to confidentiality duties or obligations that are no less restrictive than this Confidentiality Section, and (d) are directed to comply with this Confidentiality Section, and (ii) shall not be used except to the extent necessary under this Agreement.  Furthermore, each party shall use its best efforts to prevent the unauthorized access, use and disclosure of the Information.  

“Representatives” shall mean each party’s directors, officers, employees, advisors, attorneys, designated agents, and accountants. “Information” shall also include all products, derivatives, data, notes, or other materials containing, based on, or generated or derived from, in whole or in part, any Information. Information shall not include anything that (i) is or becomes generally available to the public other than as a direct or indirect result of any act or omission by the party receiving the Information, or (ii) is obtained on a nonconfidential basis from a third party that is not and was not legally or contractually restricted from disclosing such information.

The provisions of this Confidentiality Section shall survive the termination or expiration of this Agreement.


Limitations of Liability.

To the fullest extent permitted by law, the total liability, in the aggregate, of the Company and its Representatives to the Client, and anyone claiming by, through, or under the Client for any claims, losses, costs, or damages whatsoever arising out of, resulting from or in any way related to this Project or this Agreement from any cause or causes, including but not limited to negligence, professional errors and omissions, strict liability, breach of contract, or breach of warranty, shall not exceed the total compensation of the professional service fees rendered for this training. 


Intellectual Property Indemnification.

Ownership: All intellectual property rights, including copyrights, trademarks, and any other proprietary rights related to our Services and the materials provided therein, are the sole property of Company or its licensors. You acknowledge and agree that you do not acquire any ownership rights or licenses to the Services or the materials provided, except for the limited license granted to you to access and use the Services in accordance with these Terms.

Use of Materials: You may use the materials provided through our Services solely for your personal use and in compliance with these Terms. You agree not to reproduce, distribute, modify, create derivative works from, publicly display, or perform any of the materials without our prior written consent.

Each party represents that, to the best of its knowledge, in completing its obligations under this Agreement,  the party  is not infringing on the intellectual property rights (including, but not limited to, copyright, patent, mask and trademark) of third parties.  

The Client will indemnify, defend and hold harmless the Company and its affiliates, directors, employees, agents and assigns from and against all claims, suits, actions, proceedings, or allegations, including attorneys’ fees, brought against the Client related to the actual or alleged infringement of any intellectual property right or misappropriation or wrongful use of information or documents, and arising out of or related to the use of its products and services. 


Copyright and Ownership Deliverables.

Copyright. All intellectual property rights, including copyright, patents, trademarks, trade secrets, and any other proprietary rights, in and to any and all deliverables provided under this Agreement shall be owned by the Company.

Assignment. To the extent any intellectual property rights are not automatically owned by the Company under applicable law, the Client hereby assigns and agrees to assign to the Company all rights, title, and interest in and to any and all deliverables provided under this Agreement, including all intellectual property rights, and to execute all necessary documents to complete such assignment.

License. The Company hereby grants to the Client a limited, non-exclusive, non-transferable license to use any and all deliverables provided under this Agreement solely for the Client's internal business purposes.

Restrictions. The Client may not copy, modify, distribute, sell, or transfer any deliverables provided under this Agreement, in whole or in part, without the prior written consent of the Company. The Client may not remove any copyright or other proprietary notices from any deliverables provided under this Agreement.

Work Product. The Client acknowledges that any and all deliverables provided under this Agreement are the work product of the Company and its Representatives, and may include the Company's proprietary methodologies, tools, and processes, which shall constitute Information that must be treated in accordance with the provisions of Confidentiality Section above.

Survival. The provisions of this Copyright and Ownership of Deliverables Section shall survive the termination or expiration of this Agreement.

Copyright Policy: 


Refund Policy.

The term of this Agreement shall commence on the Payment Date. In the event Client is dissatisfied with any of the services or deliverables provided during the Term of this Agreement, Client’s sole and exclusive remedy shall be as follows:

  • Notification of Dissatisfaction: The Client must notify the Company in writing ( and within fourteen (14) calendar days, of any dissatisfaction with the Services provided.

  • Opportunity to Remedy: Upon receipt of the written notification of dissatisfaction, the Company will have thirty (30) days to remedy the situation to the Client's satisfaction, but in no event shall Company be required to provide services or deliverables beyond the purchased Services. 

  • Mutual Agreement: If the Company is unable to remedy the situation to the Client's satisfaction, the parties shall use their best efforts to resolve the situation by mutual agreement. This may include, but is not limited to: a partial refund, or a discount on future Services. Full or partial refunds are not a guarantee. 


Additional Terms.

The Company does not act as the Client’s attorney, nor is it responsible for Client’s compliance or noncompliance with human resource laws or regulations.  Company is not responsible for performing due diligence, researching the legality of any aspect of Client’s business, or independently verifying any information provided to Company by Client.  

This Agreement shall be governed by and construed in accordance with the laws of New York, without reference to any principles of law that would provide for the application of the Law of any other jurisdiction.  In connection with any dispute arising out of this Agreement, each party submits to the exclusive jurisdiction of any state or federal court with jurisdiction over the city of Rochester, New York, agree not to bring any claim regarding such a dispute in any other court, and waive any objection to the laying of venue in such forum, including any claim of inconvenient forum.  Each party further agrees that service of any process, summons, notice or document by U.S. registered mail to its address set forth above shall be effective service of process for any action, suit or proceeding in any such court.  

This Agreement will inure to the benefit of each party’s successors and assigns, including any entity acquiring, whether by merger, consolidation, purchase of assets or otherwise, any of the Company’s assets or business in any transaction.  

No failure or delay by the Company in exercising any right, power or privilege hereunder will operate as a waiver thereof, nor will any single or partial exercise thereof preclude any other or further exercise thereof or the exercise of any other right, power or privilege hereunder. 

This Agreement cannot be amended except by a written amendment executed and delivered by each party.  This Agreement contains the entire agreement between the parties and supersedes all prior agreements between the parties concerning the same subject matter.  This Agreement may be executed in counterparts, each of which shall be deemed to be an original but both of which shall constitute the same agreement.  Signatures received through electronic mail in portable document format shall have the full force and effect of original signatures.

Additional Policies.

Privacy Policy. 

Terms & Conditions. 




We reserve the right, at our sole discretion, to suspend or terminate your access to our Services at any time and without prior notice, for any reason, including if we believe you have violated these Terms.

Refund Policy
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